Terms of Service

1. Agreement to Terms

By creating an account, accessing, or using Sergio ("we," "us," "our," or the "Platform"), you ("customer," "user," "subscriber," or "you") agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Platform.

These Terms constitute a legally binding agreement between you and Sergio. If you are using the Platform on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

Sergio is a Software-as-a-Service (SaaS) platform for field service management, providing business management tools, scheduling, invoicing, payment processing, customer relationship management, and related services.

2. Description of Services

2.1 Platform Services

Sergio provides a cloud-based field service management platform that includes:

• Customer relationship management (CRM) and contact management
• Job scheduling, dispatch, and route optimization
• Quote creation, invoice generation, and payment processing
• Mobile applications (iOS and Android) with offline functionality
• Customer self-service portal for booking and payments
• GPS tracking, geofencing, and electronic signature capture
• Integration with third-party services (QuickBooks, Stripe, etc.)
• Automated notifications via SMS and email
• Analytics, reporting, and custom dashboards
• API access and webhook notifications (Business tier and above)
• White-label branding options (Enterprise tier only)

2.2 Service Availability

Features and capabilities vary by subscription tier. See Section 5 (Subscription Plans and Pricing) for details on what is included in each plan.

2.3 Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of the Platform at any time, with or without notice. We will make reasonable efforts to notify you of material changes that negatively impact your use of the Platform.

3. Customer Responsibilities

To ensure safe and effective service, customers must:

• Provide access: Ensure gates, doors, and windows are accessible. If locked gates or areas prevent access, service may be rescheduled.
• Notify of or secure pets: Either notify us in advance if pets will be present during service, or ensure pets are secured to prevent interference or injury.
• Clear window areas: Remove or secure items near windows (plants, decorations, electronics) to prevent accidental damage.
• Disclose pre-existing damage: Inform us of any cracked, chipped, or damaged windows, broken seals, or other issues before service begins.
• Remove vehicle obstructions: Move vehicles blocking window access or inform us in advance if windows cannot be reached.

4. Scheduling and Cancellations

4.1 Scheduling

Services are scheduled through the Sergio platform or by contacting us directly. We will confirm your appointment date and time, but may adjust scheduling due to weather or operational needs.

4.2 Weather-Related Rescheduling

Window cleaning is weather-dependent. If rain, high winds, or extreme temperatures make service unsafe or ineffective, we may reschedule at no charge. We will notify you as soon as possible and work with you to find the next available date.

4.3 Customer Cancellations

If you need to cancel or reschedule, please provide at least 24 hours notice. Cancellations with less than 24 hours notice may incur a $50 cancellation fee to cover scheduling and travel costs.

5. Pricing and Payment

5.1 Pricing

Pricing is provided during scheduling and documented in your invoice. Quotes are estimates based on the information provided. Final pricing may vary if the scope of work differs significantly from what was discussed.

5.2 Payment Terms

• Payment is due upon completion of service or as specified in your agreement
• Accepted payment methods will be specified by your service provider
• Late payments may be subject to fees as specified in your agreement
• Continued non-payment may result in collection efforts and suspension of future services

5.3 Disputes

If you believe there is an error in your invoice or have concerns about the service, contact your service provider within 7 days. We will work with you to resolve the issue fairly.

6. Service Guarantee

We stand behind our work. If you're not satisfied with your window cleaning:

• Report within 48 hours: Contact us within 2 days of service completion to report any issues (streaks, spots, missed windows, etc.)
• Free re-clean: We will return to address the problem at no additional charge
• No guarantee after 48 hours: Normal environmental exposure (rain, dust, pollen) may affect window cleanliness after 2 days

7. Liability and Insurance

7.1 Service Provider Responsibility

Service providers using Sergio are responsible for maintaining appropriate insurance and taking responsibility for any damage caused during service. If damage occurs through their actions or equipment, they will:

• Repair or replace damaged property through their insurance provider
• Restore property to its original condition
• Cover all associated costs as per their insurance coverage

7.2 Limitations on Liability

Service providers are typically not liable for:

• Pre-existing damage: Issues that existed before service (if disclosed or visible)
• Defective customer property: Damage caused by faulty equipment, broken components, or other pre-existing defects on your property
• Permanent issues: Some problems cannot be remedied through routine service and may require specialized treatment. Your service provider will advise you if this is the case.
• Access-related incidents: Injury or damage caused by undisclosed hazards (aggressive pets, unstable surfaces, hidden obstacles)

7.3 Reporting Damage

If damage occurs during service, please notify your service provider immediately. They will document the issue, investigate, and work with their insurance provider to resolve it promptly.

8. Privacy and Data Use

Your personal information is collected and used solely for the purpose of scheduling, completing, and billing for window cleaning services. We do not sell, rent, or share your information with third parties except as required by law or to fulfill our services.

For more details, see our Privacy Policy.

9. Changes to Terms

We may update these Terms of Service from time to time to reflect changes in our business practices or legal requirements. Updated terms will be posted on our website with a revised "Last Updated" date. Continued use of our services after changes constitutes acceptance of the new terms.

10. Governing Law

These Terms of Service are governed by the laws of Saskatchewan, Canada. Any disputes arising from these terms or our services will be resolved in the courts of Saskatchewan.

11. Indemnification

You agree to indemnify and hold harmless Sergio, its affiliates, and service providers from any claims, damages, or expenses arising from your use of the platform or services, including any violation of these terms.

12. Limitation of Liability

To the maximum extent permitted by law, Sergio and its service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use the services.

12.3.1 Private Beta Limitation

By using Sergio during the private beta period, you acknowledge and accept this limitation and understand that the platform is provided "as-is" for testing and feedback purposes.

13. Warranty Disclaimer

The Sergio platform and services are provided "as is" without warranties of any kind, either express or implied. We do not warrant that the platform will be uninterrupted, error-free, or secure. Your use of the platform is at your own risk.

14. Termination

Either party may terminate their use of or access to the Sergio platform at any time, with or without cause.

14.1 Beta Termination Rights

14.2 Effect of Termination

Upon termination, your access to the platform will cease, and any outstanding fees must be paid. We may retain certain data as required by law or for legitimate business purposes, in accordance with our Privacy Policy.

15. Contact Information

If you have questions about these Terms of Service or need to contact us regarding a service issue, please reach out to your service provider or contact Sergio support: